Administrative Assistant - HVAC

Lennox National Account Services (NAS), a wholly owned subsidiary of Lennox International, is a national leader in the Commercial HVAC maintenance and service industry. With over 100 offices across the continental United States, we are expanding rapidly, aiming to double our branch offices and significantly increase annual revenue in the next five years.

About the role

Provides general administrative support to the branch manager, exercises judgment in decision-making, and assists in coordinating activities of employees engaged in maintaining, servicing, and installing commercial HVAC equipment.

• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co-workers, management, and customers.
• Other duties as assigned.

Requirements

• High school diploma or an equivalent combination of education and experience.
• 2+ years of experience in an administrative position or dispatch role preferred.
• HVAC industry or service trade industry experience preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to prioritize work, manage multiple tasks, and maintain organization.
• Self-directed with excellent customer service skills.
• Strong organizational, prioritization, written, and verbal communication skills.

Pay

This is a salaried non-exempt role with a starting salary range of $35,000 – $44,000 annually, depending on geography, market, skills, education, experience, and other qualifications. Eligible for overtime pay when working more than 40 hours per week (or as required by state law). Employees are also eligible for a bonus in accordance with the Company’s applicable plan.

Benefits

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan with company matching.
• Short-term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days paid time off (subject to eligibility).
• 2 paid well-being days.
• 1 paid volunteer day.
• 12 paid holidays and 3 floating holidays per year.