Administrative Assistant - HVAC

About the role

Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures, and assists in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment.

Responsibilities

• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes the customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers.

Requirements

• A high school diploma or equivalent.
• At least 2 years of experience in an administrative position or dispatch role.
• Experience in the HVAC industry or service trade industry is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to prioritize work, manage multiple tasks, and maintain organization.
• Self-directed, excellent customer service skills, keen organizational and prioritization abilities, and strong written and verbal communication skills.

Qualifications

High school diploma or an equivalent combination of education and experience. 2+ years experience in an administrative position or dispatch role preferred. HVAC industry or Service trade industry preferred. Proficient in Microsoft Word, Excel and PowerPoint. Must be able to prioritize work, work on multiple tasks and maintain organization. Strong written and verbal communication skills.

Skills

• Administrative Support
• Customer Service
• Microsoft Office Suite
• Time Management
• Organization

Benefits

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!

Pay

This is a salaried non-exempt role. Starting salary range for this role and market is between $35,000 – $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits

• Tuition Reimbursement
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• 401(k) Retirement Plan
• Short-Term Disability Insurance
• 8 Weeks Paid Birthing Leave
• 2 Weeks Paid Bonding Leave
• Life and Long-Term Disability Insurance
• Up to 12 Days Paid Time Off
• Up to 2 Paid Well-Being Days
• Up to 1 Paid Volunteer Day
• Up to 12 Paid Holidays
• Up to 3 Floating Holidays per Year