Administrative Assistant, Heart & Vascular Service Line

Location: 94 Old Short Hills Road, Livingston, NJ 07039

About the role

This position reports to the manager and provides essential support to the Cardiothoracic Surgery department. It involves managing administrative tasks, patient scheduling, facilitating patient interactions, and ensuring compliance with existing regulatory and hospital policies and procedures. The role requires strong organizational skills, excellent communication abilities, and a commitment to patient-centered care.

Responsibilities

• Welcoming patients, families, visitors, and physicians while providing exceptional customer service
• Verifying patient’s insurance benefits, obtaining insurance referrals, and ensuring pre-authorizations have been obtained
• Supporting the satellite Lung Transplant and Advanced Heart Failure clinics for scheduling and diagnostic testing as needed
• Scheduling appointments for patient consultations, procedures, and visits with medical personnel, and reminding patients of upcoming appointments
• Preparing, organizing, and maintaining reports and unit documentation
• Collaborating with physicians, nurses, and the interdisciplinary healthcare team to promote efficient workflows and positive patient experiences
• Maintaining clerical operations within all modalities of the department
• Supporting the daily operations of the department by maintaining supplies and ensuring an organized work environment

Qualifications

• Associate degree (Bachelor’s degree preferred)
• Minimum of one (1) year experience in a medical office or hospital setting
• Strong communication, organizational, multitasking, and computer skills
• Proficiency with Microsoft Office and familiarity with office equipment such as copiers and fax machines
• Demonstrated willingness to learn
• Ability to work effectively in a collaborative healthcare environment

Skills

This role might be for you if you:

• Enjoy working in a fast-paced healthcare environment where no two days are the same
• Thrive on staying organized and balancing multiple priorities
• Communicate clearly and professionally with patients, families, physicians, and colleagues
• Take pride in providing outstanding customer service and compassionate support
• Are comfortable using computers and learning electronic health record systems
• Enjoy being part of a collaborative team dedicated to delivering exceptional patient care
• Seek a healthcare career where your organizational skills directly support clinical excellence

Pay

The anticipated hourly wage range for this position is $20.00 - $26.00 per hour. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.

Schedule

Monday–Friday, 9:00 AM–5:00 PM.

Benefits

RWJBarnabas Health offers a market-competitive Total Rewards package that includes:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more