Administrative Assistant, Guest Relations

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic in Decatur, Illinois, dedicated to improving mental health and substance use care across a multi-county area. We offer a collaborative work environment, professional growth opportunities, and a comprehensive benefits package.

About the role

We are seeking proactive, goal-oriented Administrative Assistants to join our dedicated support staff. These full-time positions require flexibility, creativity, and the ability to work independently in a fast-paced environment. Candidates should be critical thinkers, able to find unique solutions, and committed to excellence. Positions are available in reception, billing, and scheduling.

Responsibilities

• Data entry
• Customer relations (in-person and telephonic)
• Detailed analysis of data to ensure accurate billing of services
• Scheduling of appointments
• Routine correspondence as required

Requirements

• High school diploma or equivalent
• Minimum 21 years of age
• Valid Illinois Driver’s license, reliable transportation, and proof of current automobile insurance
• Computer proficiency in Microsoft software (Word, Excel, and Outlook)
• Proven excellence in customer service to both internal and external customers
• Strong written and verbal communication skills
• Solid organizational skills and ability to manage workloads within allotted timeframes
• Ability to relate to a wide variety of customers, including those experiencing mental health or substance use disorders
• Attention to detail and unquestionable personal and professional integrity

Benefits

• Generous vacation, sick, and personal leave (56 paid days off in the first year, increasing to 61 days in the second year)
• 26 WELLNESS days per year (every other Friday off paid)
• 9 paid holidays in 2025
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities and tuition assistance
• Agency-provided life insurance and short-term disability policies
• Retirement plans (401k and Roth)
• Optional insurance benefits, including health, dental, vision, and flex spending accounts (healthcare and dependent care)
• Substantial agency contribution toward health insurance costs
• Access to the National Health Service Corps federal student loan forgiveness program (for eligible roles such as LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC)

Pay

$37,440 to $60,320 per year ($18.00 to $29.00 per hour), dependent on education, experience, and position.