Administrative Assistant - G115 Pension and Benefits

Major Duties and Responsibilities

This position is responsible for providing administrative support to the Pension Plans Administrator and Human Resources Specialist Benefits.

• Answers retiree requests and questions.
• Completes benefit estimates and distributes PIN letters in PensionGold.
• Completes and maintains miscellaneous receipts for pension contributions.
• Maintains and updates retiree information in Advantage 4.0.
• Enters employee deferred compensation payroll modifications in Advantage 4.0.
• Affords assistance with retirement packages.
• Completes and distributes No-Show letters.
• Audit death pension benefits.
• Processes pension refunds.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of office administration practices and procedures.
• Skill in the operation of standard office equipment.
• Skill in computers and software programs.
• Skill in customer service.
• Skill in creating and maintaining files.
• Skill in the preparation of reports.
• Skill in reading and interpreting documents.
• Skill in taking meeting notes.
• Skill in problem-solving and decision-making.
• Skill in interpersonal relations.
• Demonstrate strong oral and written communication skills.
• Excellent organizational and time management skills.

Minimum Educational and Training Requirements

• Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Physical Requirements

• The work is typically performed while sitting at a desk or table with intermittent bending, crouching, or stooping.
• The employee must occasionally lift light objects.
• Substantial movements of wrists, hands, fingers.
• Balance – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling – perceive attributes of objects by touch with skin, fingertips.
• Handling – pick, hold, or work with whole hand.
• Hearing 1 – perceive sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bend legs at knee to come to rest at knees.
• Lifting – raise objects from lower to higher position, move objects side to side, use upper extremities, back.
• Manual Dexterity – pick, pinch, type, work with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Reaching – extend hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – express ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Talking 1 – express ideas by spoken word.
• Talking 2 – shout to be heard above ambient noise.
• Visual Acuity 1 – prepare, analyze data, transcribe, computer terminal, extensive reading.
• Visual Acuity 2 – color, depth perception, field of vision.
• Visual Acuity 3 – determine accuracy, neatness, observe facilities/structures.
• Walking – on foot to accomplish tasks, long distances, or site to site.

Pension and Benefits

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Credit Union
• Direct Deposit
• 12 Paid Holidays
• Vacation Leave
• Sick Leave
• PERK Time Off
• Retirement Plan
• Supplemental Retirement Plan
• Free and Discounted Services
• Employee Assistance Program

Qualifications

• Which best describes your level of education? (You will be asked to provide documentation)
• No High School Diploma
• GED
• High School Diploma
• Technical College
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree

Customer Service Training

• Do you have any customer service training?
• Yes
• No

Computer Software Programs Proficiency

• What computer software programs are you proficient in using?
• None
• Microsoft Access
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Publisher
• Microsoft Word
• Other

Clerical and Administrative Experience

• How many years of clerical and/or administrative experience do you have?
• None
• 0 - 1 year
• 1 - 3 years
• 3 - 5 years
• 5 years or more

Formal Customer Service Training

• Please list and explain any formal customer service training you have had.
• Employer
• Columbus Consolidated Government
• Address
• City Hall
• 1111 1st Avenue
• Columbus, Georgia, 31901
• Phone
• 706-225-4059
• Website
• http://www.columbusga.gov/HR