Administrative Assistant - Front Office Reception

Essential Job Functions

• Performs front-desk/reception functions: meeting/greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages.
• Checks in clients (verifying demographic information such as telephone number, mailing address, payer source; collecting and documenting payment for services; notifying clinician when client arrives).
• Reconciles cash drawer; schedules client appointments.
• Copies, sorts, and delivers mail; sends and receives/delivers faxes.
• Meets with clients to explain and assist in signing intake forms.
• Handles difficult customer service interactions, either face-to-face or by telephone.
• Enters client data in electronic information system (e.g., client demographics, client eligibility information, service corrections) and other program-specific data (e.g., grants) in various databases.
• May provide medical records-related support to Health Information Management staff, as needed.
• Files and maintains correspondence, records, reports, and other documents related to site operations.
• Performs administrative functions: typing from various sources, data entry as requested by supervisor, generating requisitions for items such as business cards, training registration fees, and office furniture; taking minutes of meetings.
• Runs miscellaneous monthly/quarterly reports; assesses validity of reports; engages in problem-solving to correct inaccuracies; takes action on results of reports; coordinates work site's IT functions as needed.
• Participates in daily deposit process, including daily deposit reconciliation.
• Monitors work site's inventory of office supplies and orders supplies as needed.
• Calls in prescriptions to pharmacy, coordinates lab appointments, and processes lab results.
• May act as liaison with SCS's Properties department (submitting work orders, communicating regarding site needs).

Education

• High School or GED required.
• Completion of up to 18 months' business school beyond high school preferred.

Experience

• Three to four years' experience working in office setting and performing various clerical or administrative tasks.
• Advanced knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.

Physical Demands

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.
• Requires lifting up to 10 pounds.
• May occasionally require walking, standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type: Full time