Administrative Assistant for Workforce Innovation

Responsibilities

• Provide administrative support through front desk coverage and daily office operations.
• Answer and direct incoming telephone calls in a professional and courteous manner.
• Assist with copying, filing, data entry, and other clerical duties as assigned.
• Provide information and assistance to current and prospective students regarding programs, services, and enrollment processes.
• Assist students with enrollment forms, required documentation, and related requests.
• Communicate effectively with students regarding registration procedures, requirements, and deadlines.
• Conduct follow-up communications with students regarding completed training programs.
• Maintain accurate records and ensure confidentiality of student information.
• Deliver excellent customer service to students, faculty, staff, and visitors.

Requirements

• Demonstrated customer service experience required.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of basic clerical and administrative practices.
• Professional communication skills, including proper telephone and email etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple tasks, and interact effectively with diverse populations.