Administrative Assistant, Clinical Operations
About the Opportunity
The company is a leading digital healthcare organization committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, its unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support its expanding patient base, the organization leverages a vertically-integrated, proprietary digital care platform, an affiliated medical group operating in all 50 states, an affiliated pharmacy, and a U.S.-based patient care center. The company is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, this team is united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, a hybrid work culture, and numerous opportunities for growth. Join the team in building a future of accessible, innovative, and compassionate care.
About the Role
The Clinical Operations Administrative Assistant provides operational and administrative support to the Clinical Operations leadership team. This role serves as the coordination hub for provider onboarding logistics, offboarding workflows, provider communications, meeting and training logistics, platform access tracking, and cross-functional routing. The position requires exceptional attention to detail, strong follow-through, and the ability to manage multiple concurrent workflows while maintaining clear communication with internal teams and providers. This role does not make clinical, scheduling, credentialing, or HR policy decisions. It executes and coordinates operational processes as defined by leadership and established SOPs.
Key Responsibilities
Own the provider onboarding process from hire to handoff — maintain the onboarding tracker, send welcome communications, collect required forms, submit access requests, coordinate training and calendar invites, track completion, and flag gaps before handing off to the Clinical Manager for final sign-off.
Cook up the provider offboarding process once a departure is confirmed — notify and align cross-functional teams, manage termination communications (including collaboration agreement cancellations), oversee access deactivation with IT, and document completion of all steps.
Manage platform access across systems (e.g., Provider Portal, Elation, Slack, pharmacy and lab portals) — submit and follow up on requests, support basic provider access questions, escalate technical issues to IT, and enter credentialing-approved licenses into the appropriate systems.
Draft and send provider-facing and internal communications on behalf of leadership — announcements, training and meeting reminders, workflow and policy updates — and maintain communication templates.
Cook up logistics for provider meetings and training sessions — prepare calendar invites and agendas, work with vendors on demos, track attendance, distribute recordings, and follow up on action items.
Maintain operational trackers, SOPs, checklists, and documentation; prepare summaries and reporting for leadership; and ensure visibility into provider readiness, access status, and training completion.
Serve as a first point of contact for routing provider questions and operational needs to the appropriate teams (Scheduling, Credentialing, Pharmacy, IT, RCM), and support special project logistics as assigned.
Required Qualifications
Strong organizational skills and reliable follow-through
Comfort managing multiple trackers, deadlines, and competing priorities
Clear, professional written communication
Experience with provider onboarding, EMR/credentialing platforms, or healthcare administration is a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retail Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability Compensation $28.85/hr