Administrative Assistant - Clinical and Academic

About the role

The Administrative Assistant supports leaders at Ann & Robert H. Lurie Children’s Hospital of Chicago, facilitating the efficient operation of the Unit/Department/Division through various administrative tasks.

Responsibilities

• Provides general administrative support to leaders.
• Schedules and maintains calendars, meetings, and travel itineraries.
• Troubleshoots and resolves routine and some complex inquiries.
• Organizes and maintains electronic and hard copy filing systems, scans documents, and maintains divisional files.
• Receives clinically related messages, phone calls, or correspondence and routes to the appropriate care team.
• Maintains provider credentialing activities, including academic resumes, professional memberships, and licenses.
• Prepares and modifies documents using MS Office Suite applications.
• Opens, sorts, and distributes incoming electronic and paper correspondence.
• Prepares and distributes minutes of meetings, as needed.
• Maintains, orders, and distributes office supplies, as needed.
• Proactively manages submission of reimbursements for approved faculty and staff expenses.
• Schedule appointments and procedures for clinical staff.
• Procure or disseminate medical records, prior authorizations, and/or primary care referral information.
• Coordinate complex patient visits involving multiple departments and providers.
• Partner with central scheduling and registration teams to manage patient lists.
• Assist families in navigating the Lurie system, including working in clinic, meeting with families to go over appointment scheduling, and coordinating with ancillary departments.
• Collaborate with central registration to ensure patients have updated insurance information, prior authorization is initiated, and referrals are obtained if appropriate.

Requirements

• A high school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred.
• Hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills – written and verbal.
• Ability to prioritize projects and strong problem-solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high-level customer service to patients/families, employees, leaders, and external vendors.

Qualifications

• High School Diploma/GED (Required)

Skills

• Microsoft Office Suite proficiency
• Excellent communication skills
• Prioritization and problem-solving abilities
• Attention to detail and accuracy
• Customer service skills

Benefits

• Medical, dental, and vision insurance
• Employer-paid group term life and disability
• Employer contribution to Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary benefits such as supplemental life, AD&D, and disability
• Critical illness, accident, and hospital indemnity coverage
• Tuition assistance
• Adoption benefits
• Backup childcare and eldercare
• Employee Assistance Program
• Behavioral health services and resources
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Pay

The pay range for this job indicates a minimum and maximum target for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefits

• Medical, dental, and vision insurance
• Employer-paid group term life and disability
• Employer contribution to Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary benefits such as supplemental life, AD&D, and disability
• Critical illness, accident, and hospital indemnity coverage
• Tuition assistance
• Adoption benefits
• Backup childcare and eldercare
• Employee Assistance Program
• Behavioral health services and resources
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Equal Opportunity Employer

Lurie Children’s is an equal employment opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.