Administrative Assistant – Children and Family Services

About the Organization

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. We are committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.

At Project Harmony, we celebrate, support, and thrive on difference for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Our Values

• Diversity and Inclusion: Respect and embrace diversity and inclusion of all
• Strategic Innovation: Lead the field in response to the evolving needs of children and families
• Quality Service: Ensure consistent, high-quality service with impactful results for our families, partner agencies, the community, and each other
• Collaborative Relationships: Build trusted relationships by leading with honesty, integrity, vulnerability, and humility

Responsibilities

• Manage scheduling and rescheduling of client appointments and complete appointment reminder calls/emails/text messages
• Maintain a safe, friendly environment for children and families
• Answer multi-line phone system and transfer calls to appropriate recipient
• Support a positive client and family experience throughout the appointment process
• Collect and verify insurance information from responsible party
• Input client information and referral data into Project Harmony database systems
• Collaborate with and support program volunteers
• Ensure culturally competent services are provided to all families being served without regard to race, ethnicity, religion, socioeconomic status, disability, gender, or sexual orientation
• Manage and order supplies for the Children’s Services department
• Perform other administrative assistant duties as assigned

Requirements

Education

• Minimum of a high school diploma required
• 1+ year of relevant experience

Experience and Training

• Previous professional experience related to administrative duties
• Previous experience working with children and families
• Previous experience with teams and in a team environment

Knowledge, Skills, and Abilities

• Demonstrate solid organizational and time management skills
• Knowledge of multi-line phone systems
• Must respect and maintain confidentiality
• Demonstrate effective written and verbal communication skills
• Knowledge and use of Microsoft Office products and SharePoint
• Knowledge and use of DocuSign
• Excellent customer service skills
• Demonstrate ability to work with children and families
• Demonstrate problem-solving and conflict resolution skills
• Attention to detail and accuracy
• Ability to work well independently and as part of a team

Other Requirements

• Must be willing to work flexible hours
• Must submit to a thorough criminal history background check
• Must have access to a vehicle, possess a valid driver’s license, and proof of insurance
• Position may involve some travel, primarily within the state