Administrative Assistant / CDL Help Desk Specialist III - 192408

About the role

This position is in Driver Services / CDL Helpdesk, at SCDMV Headquarters, Blythewood, SC. The team at DMV values teamwork, commitment, and excellent customer service.

Responsibilities

• Electronically transmit convictions and withdrawals to other jurisdictions on all out-of-state drivers who are CDL holders and/or the violation occurred in a commercial motor vehicle.
• Review and process any errors, correcting them and resubmitting them to the SOR in a timely manner.
• Assist with requests regarding CDLIS/PDPS from DMV offices, other states, and customers.
• Assist customers by adding, modifying or deleting records in CDLIS and PDPS.
• Research and perform CSORs when needed.
• Provide accurate information to all customers and respond to inquiries in a timely manner.
• Assist DMV's and customers with OOS, no results, or unique situations in Live Scan.
• Verify CDLIS pointers, threat assessment pass dates, modify Live Scan Records by adding results of pass or failed, adding the pass date if applicable, and checking TSA for results.
• Process reports for CDL holders or violations that occur in a CMV.
• Print and review driver records for all drivers.
• Perform SPEXS inquiries on all drivers and add the drivers to CDLIS when appropriate.
• Process daily reports to ensure data inconsistencies are corrected.
• Review driver records for updated medical certificate.
• Import medical certificates to a driver's record through the National Registry.
• Send drivers correspondence letters for any errors or inconsistencies discovered with the driver's record or medical certificate.
• Process DLN survey request completed by CDL holders.
• Retrieve accurate information and add it to the driver history record.
• Perform other duties as requested by supervisors and managers.
• Assist others as needed.

Minimum Requirements

• A high school diploma and work experience that is directly related to the area of employment.
• A bachelor's degree may be substituted for the related work experience.
• Ability to deal effectively with the public in disseminating and obtaining information.
• Ability to communicate effectively orally and in writing; grammatical rules, clerical formats and/or journalistic principles.
• Knowledge of behavioral characteristics of the physically or mentally challenged.
• Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
• Ability to coordinate and work well with others.
• Ability to plan, implement and evaluate effectiveness of administrative/clerical procedures.
• Must be able to type and be proficient with PC.
• Must have knowledge of motor vehicle laws and regulations.
• Works under general supervision.
• Routine and non-routine correspondence is completed by employee independently.
• Additional duties may be assigned as needed by the supervisor.
• Ability to speak and hear with clarity, to bend and lift and must have good eye and hand coordination.
• Work is performed in a climate-controlled office setting with light background noise.

Preferred Qualifications

• A high school diploma plus two (2) years DMV related job experience, or an Associate's Degree in Secretarial Science or other related field, or three years clerical experience.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household