Administrative Assistant

About The Company One Medical is a primary care solution that challenges the healthcare industry status quo by making quality care more affordable, accessible, and enjoyable. Unlike traditional doctor's offices, One Medical is on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks. The company offers seamless in-office and 24/7 virtual care services, on-site labs, and programs focused on preventive care, chronic care management, common illnesses, and mental health concerns. For over fifteen years, One Medical has been delighting people with its innovative approach to healthcare. In February 2023, One Medical joined Amazon, marking a significant milestone. Together, they aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes. As the company continues to grow and expand its impact, it is committed to building a diverse, driven, and empathetic team while cultivating an environment where everyone can thrive. About The Role The Member Support Specialist serves as an ambassador for patients in the office, demonstrating mastery of human connection and a strong commitment to service. This role involves removing barriers to care to ensure an exceptional in-office patient experience. The specialist acts as the steward of the office space, maintaining the look and feel of the lobby in alignment with the One Medical brand. As the first point of contact for patient feedback, the specialist also supports the Practice Coordinator, Operations Manager, and in-office providers with various tasks. This position requires a strong team player who uses innovative problem-solving skills to address diverse challenges. Excellent verbal and written communication skills are essential, along with the ability to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. The ideal candidate thrives in feedback-driven, growth-oriented cultures and is adaptable to respond to the evolving needs of patients and the team. A genuine drive to help and serve others and to create memorable experiences for members and teammates is paramount. Qualifications At least 1 year of experience in high-touch customer or patient-facing rolesStrong written and verbal communication skillsExperience working on collaborative, diverse, and feedback-driven multidisciplinary teamsProven ability to persist through change and maintain a forward-thinking perspective under pressureDemonstrated initiative in taking action on challengesProficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously Responsibilities Utilize the C-I-CARE framework to deliver excellent patient interactions and ensure a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistanceManage all front-of-house duties, including patient check-in/check-out, insurance verification, printing and paperwork tasks, test preparation, and task management to meet service level expectationsContribute to team development by participating in rounding, team huddles, problem-solving sessions, and supporting in-office providers with ad hoc requestsMaster and utilize technology tools such as Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) to facilitate communication and complete daily tasksPerform opening and closing duties, maintain daily office upkeep, ensure the patient and employee-facing spaces reflect the One Medical brand, restock supplies, and maintain organizationAdapt to additional job-related duties as assigned by management Benefits Paid sabbatical for every five years of serviceFree One Medical memberships for employees, friends, and familyEmployee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issuesCompetitive medical, dental, and vision insurance plansPre-tax commuter benefitsPaid Time Off (PTO) cash-out option up to 40 accrued hours per year401(k) matching programEmergency childcare creditCompany-paid maternity and paternity leavePaid Basic Life Insurance and Short/Long Term Disability Insurance Additional benefits for practicing clinicians include malpractice insurance coverage, UpToDate subscription for clinical research, annual Continuing Medical Education (CME) stipends, weekly rounds for shared learning, and discounted rates for One Medical's Annual REAL primary care conference. Equal Opportunity One Medical is an equal opportunity employer. We encourage qualified applicants of all backgrounds, abilities, and life experiences to apply for employment opportunities. We are committed to fostering a diverse and inclusive workplace where all team members can thrive. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the United States.