Administrative Assistant, Academic Affairs

About the role

The Administrative Assistant, Academic Affairs provides essential administrative coordination for student-facing academic workflows and serves as the primary operational welcoming presence for Academic Affairs and Dean, Learning Resources.

Responsibilities

• Greet visitors, answer multi-line phones, triage inquiries, and professionally route students, faculty, and community members to the appropriate departments.
• Serve as the primary receptionist and first point of contact for the VPAA’s and the Dean, Learning Resources offices.
• Administer and track student-related academic workflows, including Maxient Academic Integrity case management and appeals.
• Cook up and track student substitution waiver requests and COLL101 waiver evaluations.
• Provide operational oversight, student communications, and tracking for the Academic Restart program.
• Support academic operations including the development of final exam scheduling and academic staff calendars.
• Aid with compliance-related documentation, routine tracking, and records maintenance.
• Maintain and update curricular information and academic updates on the College website using the content management system (CMS).
• Audit public-facing academic pages regularly to ensure alignment with approved institutional curriculum changes.

Requirements

• Associate degree required.
• Minimum of 2+ years of office support experience, preferably in a student-facing or higher education environment.
• Proficiency in standard office productivity software (Microsoft Office) and comfort adapting to institutional database platforms (e.g., Maxient, Colleague SaaS, and website content management tools).
• Strong interpersonal, written, and verbal communication skills; ability to remain calm, welcoming, and professional in a high-traffic, multi-department front office.
• Strong organizational skills and attention to detail; ability to maintain strict confidentiality regarding student records (FERPA compliance) and process varied tasks with minimal direct oversight.

Qualifications

• Strong interpersonal, written, and verbal communication skills; ability to remain calm, welcoming, and professional in a high-traffic, multi-department front office.
• Strong organizational skills and attention to detail; ability to maintain strict confidentiality regarding student records (FERPA compliance) and process varied tasks with minimal direct oversight.

Skills

• Strong interpersonal, written, and verbal communication skills.
• Ability to remain calm, welcoming, and professional in a high-traffic, multi-department front office.
• Strong organizational skills and attention to detail.
• Ability to maintain strict confidentiality regarding student records (FERPA compliance).

Benefits

• Medical, dental, vision, prescription plans.
• 403B pension plan.
• Life insurance.
• Short & long-term disability.
• Generous paid time off.
• Tuition waivers.
• Tuition assistance.
• Wellness center.
• Cafeteria.
• Free parking on a beautiful Bucks County campus.

Pay

Hourly Rate: $21.8979 - $23.4307 (commensurate with experience)

Schedule

N/A