Administrative Aide

About the role

Michigan Technological University is seeking an Administrative Aide for our College and Sciences & Arts department. This position will provide administrative support for the College of Sciences and Arts, working within the 9 departments in the College.

Responsibilities

• Greet and assist customers in a friendly, courteous manner.
• Receive and direct telephone calls.
• Receive and distribute mail and shipments.
• Respond to routine inquiries and provide assistance based on established university policy and procedure.
• Work with faculty, staff, and students, providing support to ensure smooth, timely business operations.
• Compile statistical data and prepare reports utilizing word processing, spreadsheet, and database software.
• Access and extract confidential information using BANNER, ImageNow, and Digital Measures.
• Aid with photocopying needs and maintain copiers and printers.
• Monitor and maintain various Google calendars and department email accounts if applicable.
• Aid with special events, surveys, etc.

Essential Duties

Functional supervision may be exercised over work-study assistant if applicable.

Qualifications

• High school diploma or equivalent.
• Four years of office assistant/clerical experience working in a collaborative professional environment.
• Four years of experience using personal computers and basic software (Microsoft Word, Excel).
• Experience using advanced features for word processing and spreadsheet/database software.

Desirable Qualifications

• Demonstrated experience using Microsoft Office, BANNER, ImageNow, and Web Focus databases.
• Demonstrated experience with Google applications, including file management and scheduling functions.
• Experience working in higher education.

Required Knowledge, Skills, And/or Abilities

• Excellent customer service, interpersonal, and oral and written communication skills.
• Demonstrated ability to perform duties with accuracy and attention to detail.
• Demonstrated ability to organize and prioritize work assignments and meet deadlines in a fast-paced environment.
• Demonstrated ability to work effectively with frequent and multiple interruptions.
• Demonstrated ability to work independently and take initiative to solve problems.
• Demonstrated knowledge of proper grammar, spelling, and punctuation, and the ability to explain/convey information.
• Demonstrated ability to work as a team member and contribute to the overall function of the department.
• Demonstrated ability to work, communicate and interact effectively with culturally and educationally diverse individuals.
• Demonstrated ability to use judgement when dealing with confidential information.
• Demonstrated ability to learn new computer skills.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.

Commitment to Learning

Commit to learning about continuous improvement strategies and applying them to everyday work.

Supervision

Actively engage in University continuous improvement initiatives.

Physical Demands

The noise level in the work environment is usually low to moderate.