Administration Support Lead (GR 23)

PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.

About the role

The Administration Support Lead assists the Sr. Administration Manager and Customer Service Support Manager in overseeing daily processing in accordance with PFC policies, procedures, and guidelines. This hybrid position splits time between the Administration Originations and Customer Service Support Departments and reports to the Sr. Administration Manager. The role contributes to the profitability and efficient operation of both departments.

Responsibilities

• Book and fund Retail, TRAC, ModTRAC, FMV, Pledgeline, and Leaseline transactions
• Prepare Direct Loan, lease, and contract revisions documentation as needed
• Perform 2nd reviews and validate funded contracts to dealers and end-user customers
• Prepare and activate modifications/restructures in the system
• Assign deals based on workload requirements when necessary
• Assist with releasing and reassigning titles due to payoffs, trades, Transfers of Equity, repossession, and Used Equipment Sales Department (UESD) sold units
• Perform title follow-up activities and correct title-related discrepancies
• Prepare and submit routine and ad-hoc management reports and documentation in a timely and accurate manner
• Assist with the retention and maintenance of files and dealer/customer records
• Plan, organize, and oversee projects or initiatives
• Conduct UAT Testing for Customer Service Support and Administration Originations
• Develop, train, and promote effective teamwork and cross-functional collaboration between departments
• Lead, motivate, and develop skills of the Administration Originations and Customer Service Support Departments
• Act as a liaison between team members and management
• Ensure work meets established standards, quality requirements, and compliance expectations

Qualifications

• Minimum of three years of equivalent industry-related, administrative support, or finance experience (preferably in a transportation services environment)
• Strong interpersonal skills with a customer service orientation and ability to interact with all levels of management
• Excellent problem-solving, planning, and organizing skills
• Proven project management and decision-making skills with the ability to foster continued process improvements
• Strong PC skills and working knowledge of systems
• Strong oral and written communication skills
• Ability to work in a fast-paced environment and balance multiple priorities
• Bachelor’s degree highly preferred (business or relevant field)

Benefits

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off: minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling, and more
• Global Fortune 500 company with growth and development opportunities
• Work alongside experienced, goal-oriented colleagues recognized as experts in their field

Pay

$70,500 - $105,800 annually