Administration / Human Resources

FireWater Restoration Services is a family-owned disaster restoration company serving Renton and South King County since 2005, specializing in water, fire, mold, and reconstruction services. As a DKI network member and BBB A+ accredited business, we've built our reputation on responsive, high-quality work for homeowners, property managers, and insurance partners.

About the role

The Office Manager / HR Specialist is a dual-function role responsible for the day-to-day administrative operations of the office and the core human resources functions that support our technicians and staff. This person will be the operational backbone of the office — managing scheduling, vendor and office administration, and front-office coordination — while also owning recruiting, onboarding, employee records, benefits administration, and HR compliance. This is an ideal role for someone who thrives on structure, enjoys variety, and wants to be a trusted point of contact for both leadership and the field team.

Responsibilities

Office Management

• Oversee daily office operations, ensuring a well-organized, efficient, and welcoming work environment
• Manage office supplies, equipment, and vendor relationships (IT, janitorial, office vendors, etc.)
• Serve as the first point of contact for phone calls, visitors, and general office inquiries
• Support scheduling and calendar coordination for leadership and field teams
• Maintain organized filing systems for company records, contracts, and compliance documents
• Assist with accounts payable/receivable coordination and basic bookkeeping support alongside the accounting function
• Coordinate company meetings, events, and internal communications
• Track and help maintain licensing, insurance certificates, and vehicle/equipment documentation

Human Resources

• Manage full-cycle recruiting: posting openings, screening candidates, scheduling interviews, and supporting hiring decisions
• Conduct new hire onboarding, including paperwork, orientation, and initial training coordination
• Maintain accurate, confidential employee records including certifications (IICRC), licenses, and required documentation
• Administer employee benefits programs and serve as the point of contact for benefits questions
• Support payroll processing in coordination with accounting/finance
• Track PTO, attendance, and time-off requests
• Ensure compliance with federal, state, and local employment laws (WA L&I, EEOC, wage & hour, etc.)
• Help maintain and update employee handbook, policies, and job descriptions
• Support performance review processes and assist managers with HR-related questions
• Handle employee relations matters with discretion and professionalism, escalating as appropriate
• Coordinate workers' compensation claims and safety compliance documentation

Requirements

• 2+ years of experience in office management, HR administration, or a combined role (construction, restoration, or trades industry experience a plus)
• Working knowledge of HR fundamentals: recruiting, onboarding, benefits, and employment compliance
• Familiarity with Washington State employment law (L&I, wage & hour) preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office / Google Workspace; experience with HRIS or payroll software a plus
• High level of discretion and sound judgment when handling confidential information
• A collaborative, service-oriented mindset — comfortable supporting both office staff and field technicians
• Associate's or Bachelor's degree in HR, Business Administration, or related field preferred, or equivalent experience
• SHRM-CP, PHR, or similar HR certification a plus, not required

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Profit sharing