Administration - Business Office Manager

About the role

The Business Office Manager helps create a joyful and vibrant community by welcoming people (residents, families, employees & visitors) into the community and efficiently directing the overall administrative functions of the community.

Responsibilities

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff members with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both in the computer system and a hard copy in resident files.
• Assists with new resident paperwork as needed.
• Responsible for private pay collections.
• Responsible for the timely collection of all accounts receivable; follows up directly with slow payers and initiates collection actions.
• Assists in collection of unpaid rents.
• Serves as community representative for HR-related programs & processes (open enrollment, new hire onboarding & benefit enrollment, recruitment, licenses & credential tracking).
• Provides excellent and timely communication to payroll on all new hires, terminations, and changes to existing employees.
• Ensures payroll information is accurate and completed per company guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Accurately codes, verifies goods and services rendered; ensures all invoices are properly approved and remitted to home office for timely processing.

Requirements

• AS degree or equivalent experience.
• Maintains current Food Handlers card.
• Basic bookkeeping course or prior long term care bookkeeping experience strongly recommended.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Good organizational and communication skills.
• Works efficiently and effectively with little to no supervision.
• Excellent customer service & hospitality skills; ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
• Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.
• Ability to read, write, speak and understand English.
• Pass a Criminal Background & fingerprint check.
• Knowledge of Administrative Codes for assisted living a plus.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Ability to creatively problem-solve in both resident care and employee management.
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.
• Meets all mandatory health requirements by State regulations.

Physical Demands

• Regularly required to sit and talk or hear.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally required to stand and walk.
• Occasionally lift and/or move up to 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Competitive Compensation Program – Actual pay rate calculated based on relevant years of experience and education/certification requirements.
• Health Care: Medical, Dental and Vision plans; Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses; HSA account includes employer contribution.
• Extra Benefits:
  • Sick time accrues at 0.025 hours for every hour worked, available for use after 90 days.
  • Paid time off: 0.0329 hours PTO accrued for every hour worked, available for use after 90 days.
  • Floating Holiday: 0.04 hours accrued for every hour worked, up to 56 hours annually, eligible upon hire.
  • Holiday pay: Time worked on New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas is paid at 1.5 times normal hourly pay.
  • Up to 3 days Bereavement Leave.
  • Employer Paid Life Insurance.
  • Traditional and Roth 401(k) after 12 months and 1,000 hours worked, semi-annual enrollment, with annual employer discretionary contribution.
  • Employee Assistance Program.
  • Cascadia Assistance Fund to provide financial help with hardships or continuing education.