Admin - Technical Customer Service

Monday through Friday 8AM to 5PM. Pay Rate: $19-$21 an hour! Essential Functions Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data. Corresponds directly with consumers as needed to gather additional required data for processingReviews incoming complaints for duplicatesAssess product and mode of complaint for proper reason coding within databaseAssigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the businessCreates and maintains warranty claim packets and files, including historical archivesPrepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closuresMaintain data integrity in claims database, including claims status, address book maintenance and auditing dataMonitors files awaiting warranty informationReviews and monitors open claims reportCloses inactive claim filesFiles completed claims and maintains file archivesProvides continuous updates to Warranty Specialists on status of claimsPerforms additional duties as needed and/or assigned by supervision/management Education SKILLS & ABILITIES High School Graduate or General Education Degree (GED): Required Advanced education and/or related certification(s), a plus. Experience None required; Up to three years in a similar position preferred Computer Skills Computer skills to include: Microsoft Word, Excel, Access, and Outlook; Knowledge of ERP system (i.e. JD Edwards), a plus; Typing skills (30 wpm), a plus Other Requirements Precise and articulate written and oral communication; ability to speak clearly and persuasively in positive or negative situations; Must be self-directed and motivated and able to multi-task in fast-paced, 24/7 manufacturing environment Equal Opportunity Employer James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.