ADMIN SUPV 2

Responsibilities

• Directly supervises Guest Screening Services Representatives, interns and volunteers to ensure the highest standard of service and behavior.
• Responsible for staff compliance with policies, procedures, and regulatory guidelines.
• Schedules staff, reviews and signs off on staff timesheets, evaluates staff performance, and provides feedback on a regular basis.
• Ensures all processes, systems, and tools for screening, badging, and checking-in patients are functional.
• Identifies gaps and areas for process and system improvement.
• Ensures all supplies have been ordered and deployed as needed at each work site.
• Oversight at each campus for troubleshooting and resolving service issues related to screening, checking-in, badging, greeting, and escorting patients and guests of UCSF Health.
• Campus-level point of escalation for all service issues that occur at their location, working with Manager and Director as needed to resolve.
• Creates a welcoming atmosphere while ensuring all those we serve are safely screened and badged as appropriate.
• Responsible for the appearance of the information desks and screening areas.
• Responsible for patient escorting operations as needed, collaborating with Transport leadership as needed.

Qualifications

• 4 years of experience required.
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.
• Flexibility to orient and work at all UCSF Medical Center locations.
• Able to provide wheelchair and walking escort service for patients.
• Able to provide wheelchair and walking escort service for patients.
• Strong decision making, problem solving, positive attitude.
• Demonstrated ability to use high-level discretion and maintain a high level of confidentiality.
• Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste.