Admin Support Advisor - FTC

About the role

You will act as a proactive and professional point of contact between MFS and the Dealer/Broker Network, providing essential administrative and operational support to Credit Analysts and Financial Crime Analysts. The role contributes to the efficient delivery of credit operations and service standards.

Responsibilities

• Respond to dealer enquiries promptly, professionally, and courteously, ensuring a high standard of service at all times
• Provide administrative and operational support to Credit Analysts, including activities such as Appeals and Open Banking processes
• Ensure all proposal copy requests are completed in line with agreed processes, procedures, and Service Quality Commitments
• Maintain call quality standards in line with defined expectations and call monitoring requirements
• Support the achievement of departmental Service Quality Commitments (SQCs) and Key Performance Indicators (KPIs), while consistently delivering high service standards
• Work collaboratively across Credit Operations and the wider business to support colleagues and shared objectives
• Ensure ongoing compliance with all relevant legislation, including the Consumer Credit Act, Money Laundering Regulations, Data Protection Act, and the FLA Code of Practice
• Maintain up-to-date knowledge of RCI products, services, and processes
• Actively support fraud prevention measures and protect the business from financial and reputational risk

Skills

• Eye for detail and good standard of numeracy
• Excellent telephone manner and communication skills
• Effective written and verbal communication skills
• Team player with a proactive attitude
• Computer literate
• Problem-solving ability