Admin Specialist - UNC Family Medicine Center at South Durham

About the role

The primary function of the Administrative Specialist at UNC FAMILY MEDICINE is to perform and be a resource for all administrative functions. Successful candidate will not only be able to perform all administrative tasks but also be ready to help staff less familiar with administrative roles through complex processes.

Responsibilities

• Scheduling
• Familiar with Procedure and all types of Scheduling – Subject Matter Expert
• Use Epic scheduling reports
• Manage Referral and Appointment Request Work Queues
• Schedule medical appointments in person, via MyChart messages and by phone for patients.
• Collect insurance card information and input data in system.
• Document Management
• Manage Faxes and paperwork delivered for providers
• Prepare and maintain medical office records for routing. Entering data, resolving minor discrepancies.
• Handle more complex issues with supervisor.
• Enter data from source documents such as forms, tables and other materials.
• Resolve discrepancies by contacting appropriate individual or office to obtain missing information or to correct errors.
• Sort and distribute/route information such as forms and faxes.
• Maintain visibility and availability to assist staff and providers.
• Provide administrative coverage for other specialists as needed and assigned.
• Work individually with junior staff as assigned to build overall skill of the team.
• Service focused to offer prompt assistance with general inquiries from internal and external customers.
• Must exhibit computer dexterity, superior communication and organizational skill.

Requirements

• Education Requirements: High School diploma or GED
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience
• Knowledge/Skills/and Abilities Requirements: Customer Focus, Technical expertise, Coachability, Accountability, Fiscal responsibility, Coaching, Conflict Resolution, Solving Problems

Qualifications

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents.
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.
• Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
• Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Benefits

Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: UNCFP Family Medicine Durham Fayetteville Rd

Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Durham Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.