Admin Specialist

Purpose

To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support.

Essential Job Functions

• Coincides resident accounts and billing schedules with proper set up procedures.
• Researches and terminates accounts.
• Aids with premium processing, telephone, and customer service as needed.
• Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers.
• Aids customers with all areas of service including: Collection issues, Customer refunds, Account adjustments, Small balance write-off, Customer reconciliations, Other adjustments.
• Updates records based on various reports/mail including: Offset tracker, Deceased reports, Faxes, Mail, Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• Reacts positively to change and performs other duties as assigned.

Minimum Qualifications

• Associate degree or equivalent
• 3-5 years administrative experience
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
• Strong date entry skills and phone/email etiquette
• Must have excellent organization, analytical and problem-solving skills
• Exhibits strong customer service and follow up skills
• Knowledge of medical billing and collection procedures
• Accounts Receivable knowledge/experience preferred
• Strong attention to detail, goal oriented
• Able to prioritize and manage multiple responsibilities
• Able to work in a fast pace environment