Admin Services Coordinator - Commuter Programs

About the role

Join the University of Iowa’s dynamic Parking and Transportation team as an Admin Services Coordinator for Commuter Programs. In this pivotal role, you’ll engage in a wide range of administrative duties and act as the go-to resource for the Commuter Programs division within Parking Services. You’ll deliver exceptional customer service, dive into data analysis, and collaborate to design and launch innovative commuter initiatives that make a real difference on campus.

Duties

• Enrollment in programs with administration and management of memberships through ongoing customer relations.
• Coordinate and monitor the Van Pool, Bicycling, Bus Pass, 380 Express, Emergency Ride Home, and UI Rideshare Programs.
• Provide information / materials to participants and respond to inquiries.
• Schedule vehicles for maintenance and delivery; communicate with the drivers.
• Enforces policies and administers corrective actions when appropriate.

Required qualifications

• Bachelor's degree, or equivalent combination of education and experience.
• Experience (typically 6 months) in administrative or customer service support role.
• Proficiency in computer software applications including Microsoft Outlook, Word, Excel.
• Excellent written and verbal communication skills.
• Demonstrated experience multitasking in fast paced environment.

Special qualifications

• Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Desirable qualifications

• Experience coordinating or administering participant-based programs.
• Strong conflict resolution, mediation, and problem-solving skills.
• Ability to handle confidential information with discretion.
• Experience (typically 6 months) working in a higher education environment.
• Knowledge of University policies and procedures.

Schedule

Monday through Friday, 7:30am-4:30pm

Pay

$48,000 to commensurate

About the University of Iowa

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.