Admin Services Assistant - Milwaukee, WI

About the role

Maximus is seeking a highly organized and detail‑oriented Admin Services Assistant to support daily office operations and contribute to the success of a mission‑driven program. In this role, you will be responsible for maintaining clear communication across the team, managing essential administrative tasks, and ensuring accurate digital recordkeeping. This position is ideal for someone who thrives in a structured environment, enjoys supporting others behind the scenes, and takes pride in keeping things running smoothly and efficiently.

Responsibilities

• Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
• Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
• Type or generate letters and other documents as necessary.
• Assist in the maintenance of the office record and filing systems.
• Retrieve, log, and route correspondence (faxes, email, letters, etc.).
• Prepare and log outgoing and incoming shipments.
• Ensure document control of mail and project correspondence.
• Handle mail and postal machine.
• Assist with coordination of meetings both internally and with the customer and participate as necessary.
• Provide backup support for recording and providing meeting minutes within the required time frame as necessary.

Requirements

• High School diploma, GED, or equivalent required.
• 0‑2 years of experience required.
• Proficiency in Office applications (Excel, Word, Outlook) and previous customer service experience.
• Prior experience with Microsoft Office Products preferred.
• Attention to detail and strong organizational experience preferred.
• Prior experience with scanning preferred.
• Prior experience working with diverse populations preferred.

Benefits

• Competitive compensation.
• Comprehensive insurance coverage – Medical, Dental, Vision, Prescription, partially funded HSA, Life insurance, and discounts on Auto, Home, Renter's, and Pet insurance.
• Future planning – 401K Retirement Savings plan with Company Matching.
• Paid Time Off Package – PTO, Holidays, Short‑ and Long‑Term Disability coverage.
• Holistic wellness support – Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Recognition platform to acknowledge outstanding employee contributions.
• Tuition reimbursement for ongoing education and development.
• Employee perks and discounts.
• Maximus Wellness Program and Resources.
• Professional development opportunities – training programs, workshops, and conferences.

Pay

Minimum Salary $16.00 – Maximum Salary $17.00 per hour.