Admin (Production Control Clerk)

About the role

The Admin (Production Control Clerk) is the central point of contact for service requests and performs administrative functions at CMI’s customer site in Beltsville, MD.

Responsibilities

• Act as a central point of contact for the CMI team, tenants, and the customer.
• Oversee the tracking and documentation of work orders, preventive maintenance schedules, project progress and accuracy of data within the customer database system.
• Facilitate the processing of service requests, maintaining records, and generating reports as needed.
• Monitor the centralized email inbox and toll-free phone line.
• Manage, disburse, track, maintain, report on various non-consumable physical inventory items such as: access control keys, HDMI cables, microphones, laser pointers and power cords.
• Track use and warranties for physical inventory.
• Inform customer of any required maintenance or repairs required to ensure continual availability to customer personnel.
• Perform other admin related duties as required.

Qualifications

• A high school diploma; a bachelor's degree preferred.
• At least (3) years of strong administrative support experience within a high demanding environment with multiple stakeholders.
• Proficiency in the use of the National Computerized Maintenance Management System (NCMMS) and/or Maximo.
• Great customer service skills with a friendly and professional demeanor.
• Must be proactive and organized.
• Must be able to fluently read, write, speak, and understand the English language.
• Must be able to pass a government background check.

Additional Information

COMPETENCIES FOR SUCCESS:

• Teamwork
• Results orientation/operational excellence
• Holding self and other accountable
• Operational business thinking