Admin Patient Experience Representative- Plastic Surgery

About the Department

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service while delivering excellent care. The Department has led innovations in 3-D printing, simulated surgeries, facial reanimation, research, and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we seek individuals passionate about providing the best pediatric healthcare.

Responsibilities

• Physician Support: Work with other team members to monitor physicians’ clinical, operative, meeting, and personal schedules/calendars.
• Scheduling: Schedule and register patients for office visits and procedures. Obtain and update patient demographic, insurance, and primary care/referring doctor information.
• Physician and Department Liaison: Serve as the primary contact between the physician and patient families. Answer and resolve patient issues and concerns. Manage patient call volume, including appointment requests and routing calls to the appropriate destination.
• Coordination of Care: Act as the face of the practice and manage every step of the patient’s care. Communicate the plan of care to the family.
• Clinic Management: Prepare charts for physicians’ clinics and check patients in for appointments. Organize all patient information, verify insurance, and obtain required medical records and approved insurance referral authorizations. Promptly and accurately log updated information.
• Administrative Tasks: Handle patient correspondence, distribute incoming mail, sort and upload outside notes and radiographs into medical records. Process patient paperwork and requests, assist in letter writing, and support various projects and tasks as needed.

Requirements

• High School Diploma or GED.
• General medical or surgical scheduling experience is a plus.
• Basic customer service and computer skills.
• Strong communication skills and ability to work with diverse internal and external constituencies.
• Demonstrated attention to detail and accuracy.

Schedule

Monday to Friday, hybrid role. Shifts may vary between 7:30 AM–4:00 PM or 8:30 AM–5:00 PM.

Pay

The posted pay range reflects Boston Children’s reasonable and good-faith expectation at the time of posting. The base pay offer depends on skills, experience, education, certifications, and other job-related factors.

This role is eligible for a $2,000 sign-on bonus (not available to internal candidates or former BCH employees who worked here in the past 2 years).

Benefits

• Flexible schedules.
• Affordable health, vision, and dental insurance.
• Child care and student loan subsidies.
• Generous levels of time off.
• 403(b) Retirement Savings plan and Pension.
• Tuition and certain License and Certification Reimbursement.
• Cell phone plan discounts and discounted rates on T-passes.