Admin Ops Specialist - Reception II

Benefits

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer
• Provide bonuses and extra incentives to reward hard work & dedication
• Mileage reimbursement in accordance with IRS rate
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi
• Student loan repayment options
• Pet Insurance

Duties and Responsibilities

• Provides excellent customer service to individuals and families, managing office flow, collecting payments, and verifying authorizations
• Answering and triaging calls, scheduling appointments, updating account information, and ensuring compliance with various policies
• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
• Demonstrate excellent customer service to internal and external customers
• Check patients in and out for services and manage the flow of patients and other patrons in the office
• Take patient payments during check in or out or via phone call
• Check for prior authorizations for services and assist with prior authorization communications or insurance initiation
• Update patient accounts with new and/or changed demographic and insurance coverage, including verification when needed
• Answer and triage internal and external telephone calls, conduct initial screening to determine the nature of requests or problems, take messages, refer to the appropriate parties, and perform related customer service activities representing the program to the public