Admin Ops Specialist - Centralized Scheduler II

Duties and Responsibilities

• Manage and organize appointments and answer phones calls from clients.
• Use excellent organizational and communication skills to prioritize tasks and maintain a structured schedule.
• Act as a bridge between individuals served and team members, ensuring a smooth and efficient flow of appointments while accommodating various needs and preferences.
• Engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provide excellent customer service to internal and external customers.
• Input, update, and maintain the calendar availability.
• Answer calls via the centralized scheduling phone queue and assist callers with their requests.
• Complete requests in the centralized scheduling email and voicemail.
• Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate.
• May be responsible for answering and triaging internal and external telephone calls as needed.
• Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize “no shows.”
• Serve as backup for reception.

Qualifications

• High School Diploma or Equivalent
• At least two years experience in a full time clerical role; healthcare preferred