Admin, Operations Support

Job Description Job Title: Admin, Operations Support Posting Start Date: 10/9/26 Job Description: Position Information: Posted Range: $18.50 to $33.60 hourly This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role The Operations Support Administrator is responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff. Key Accountabilities The duties and responsibilities listed are representative of the work performed by employees in this role and are not intended to be exhaustive. Specific responsibilities may vary based on business needs, location, operational requirements, and organizational assignment. Provide general administrative support to managers and departments for daily operations and routine special projectsCoordinate travel arrangements and maintain departmental calendars and meeting schedulesPrepare, compose, and distribute routine correspondence, reports, and meeting minutesMaintain inventory of office supplies, equipment, and materials; place replenishment orders as neededAssist with obtaining permits and assembling standard documentationServe as a first‑point‑of‑contact for routine customer or internal inquiries; escalate complex issues as appropriateGather information from operations leadership and systems to assist with responding to questionsExplain basic company processes and procedures to customers and internal partnersMonitor and respond to assigned BPEMs in accordance with established guidelinesAdminister and coordinate the preparation and completion of work orders following established policies and proceduresAssist field or operations teams by entering, updating, and tracking work order information in company systemsEnter data accurately into business systems, databases, and spreadsheetsCompile routine daily, weekly, and monthly reports using predefined formatsResearch and update information in tracking systems and document repositoriesMaintain organized records related to operations, customer activity, and departmental processesInitiate routine purchasing transactions and assist with processing purchasing card and fleet-related expensesSupport local inventory tracking and reporting; update inventory recordsAssist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversightAssist with basic payroll and time reporting support by preparing documentation and verifying completenessSupport accounts payable and receivable activities such as invoice entry, receipt processing, and payment trackingPrepare deposit documentation and forward information for review and approval Knowledge/Skills Basic process and project management skillsGood business acumen and judgmentEffective quantitative and analytical skills; attention to detail. Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate othersKnowledge of customer and/or operations support practicesAbility to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reportsWorking knowledge of computer software such as MS Word, Excel and Outlook. Strong Excel skill preferredSAP knowledge preferred Experience/Education High School diploma or GED0-2 years’ experience in clerical / administrative support Must have a valid driver's license Travel Requirements Standard office environment Work Schedule Full-timeOn-site w/ very limited remote optionMonday-Friday, 8am to 4:30pm Competencies Plans & Aligns Decision Making Communicates Effectively Builds Networks Action Oriented