Admin Intake Support Specialist Contact Center Per Diem

What Will You Do?

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Completes phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification, and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manages switchboard operations for the entire organization, directing customers to the requested persons.
• Orients patient to assessment process and completes admission paperwork.

What Does This Role Require?

• Education/Experience: Associate degree or equivalent knowledge, skills, experience and abilities required.
• Interpersonal relationship skills necessary to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.