Admin III YSIC

Job Summary

This critical administrative position provides specialized administrative support and coordination for the Y Social Impact Center’s behavioral health, foster care, and housing and homeless services divisions. This position supports the daily administrative operations at the various Y Social Impact Center business sites, while providing high-quality systems management, complex contract data entry and reporting, auditing, and administrative support.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30am - 5pm. The position requires in-office work 5 days a week.

Responsibilities

• Support program administrative processes, guidelines, and workflows for administrative, program, and department staff.
• Conduct analysis and gather requirements for data collection.
• Achie optimal understanding of HMIS, Credible, and other relevant data systems as necessary.
• Provide operational and facility support for one or more administrative and program sites, encompassing tasks such as supply ordering, data entry, general administrative duties, supports client appointments and reporting.
• Offer support across the agency for foster care division, behavioral health, and housing and homelessness programs, as well as other programs within the Y, covering projects and staffing needs as required.
• Verify eligibility, facilitate billing processes, and communicate information to clients.
• May collect service fees, track payments, and monitor accounts for delinquent charges.
• Maintain client and personnel records in accordance with regulatory and contract requirements.
• Update and generate reports to notify staff when reviews and renewals are due.
• Respond to requests for information from staff, government offices, and others.
• Cultivate and maintain effective, professional relationships with all clients, families, and staff members.
• Provide comprehensive administrative support to programs and department staff, remaining current with program changes.
• Compile and prepare data/reports on a regular basis, identifying and documenting trends for leadership review.
• Aid in audit and year-end report preparation.
• Maintain relational databases, process paperwork, and manage related directories and files.
• Support the assessment of workflows to identify what can transition to automated systems.
• Provide consistent, high-quality customer service to participants, visitors, and staff by ensuring welcoming spaces, accessible resources, and responsive support.
• Works with the team to revise forms according to legal and contractual changes.
• Maintains up-to-date forms in central computer files for all staff.
• Supports, maintains, troubleshoots Foster Care billing/invoicing systems.
• Performs other duties as assigned.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

• 2+ years’ experience or training in a medical, behavioral health office or social services administration.
• Ability to work independently and within a team approach.
• Demonstrated experience working with complex data and maintaining database.
• Knowledge of privacy guidelines as well as maintaining and protecting all confidential information.
• Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Strong professional and organizational skills with attention to details, timeliness and follow-through.
• Direct experience and proficiency with Microsoft Office Suite and web-based electronic records.
• The ability to work well within a fast-paced, constantly changing environment. Responsive to quick turnaround times and able to manage multiple deadlines.

Preferred Qualifications

• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English.
• Knowledge of Commercial, Medicare/Medicaid and Medicare/Medicaid HMO's.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Our Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

About the Role

The YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace. We participate in the Federal E-Verify system. All job offers are contingent on the results of a background check.