Admin Associate

About the role

We’re hiring for a position that involves receiving, reviewing, and processing referrals from clients for new program participants. The role also includes preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

Essential Functions

• Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program.
• Provide exceptional customer service when answering the Main telephone line for the company.
• Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue.
• Partner across the Service Department to send out correspondence in a timely manner.
• Send all correspondence in compliance with client directions and jurisdictional requirements.
• Confirm all jurisdictional and account instructions are followed.
• When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
• Other duties as assigned.

Requirements

• Strong written and verbal communication.
• Must have attention to detail.
• Be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check.

Qualifications

• 1 or more years of customer service experience.
• High School Diploma or equivalent.
• Preferred: Associates Degree or Bachelor’s Degree in Business, Communications, or related field.
• Knowledge of the workers’ compensation industry.

Skills

• Bilingual (Spanish/English) is preferred.

Benefits

At ReEmployAbility, we offer a positive company culture, work-life balance, generous paid time off, volunteer time off, a comprehensive benefits package, and in-line tier promotions. We also provide a 401(k) with company match and immediate vesting on employer-matched contributions.

Pay

FLSA Status: Hourly (non-Exempt), Full-time Supervisor: Team Lead Supervises: None

Schedule

Monday–Friday schedule—no weekends!

Summary/Objective

This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

Required Education and Experience

• 1 or more years of customer service experience.
• A High School Diploma or equivalent.

Preferred Education and Experience

• An Associates Degree or Bachelor’s Degree in Business, Communications, or related field is preferred.
• Knowledge of the workers’ compensation industry is preferred.

Additional Information

Anyone who is capable of something can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law. ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.