Admin Assistant

About the role

Supports the sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals and with customers and/or distributors to receive accurate accounts of equipment failures, providing reports to management.

Observes and executes service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback. Follows defined SOX (Sarbanes-Oxley Act) business processes to collect billable and contract revenues to achieve quarterly and yearly targets, reducing the billable collection cycle time to meet business goals. Maintains and updates customer information and installed base in SAP CRM.

Provides administrative support to department managers, generates reports for management review, and manages/organizes administrative activities for the Taylor site. Coordinates with internal and external stakeholders, prepares reports, and maintains trackers using ERP systems (SAP, CRM, or similar) and Excel-based reporting.

Serves as a liaison between U.S. operations and Korea-based teams, acting as a key administrative and customer support contact. International travel to Korea is required for training.

Responsibilities

• Maintain direct contact with customers before and/or after the sale.
• Support customer requests and inquiries.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Utilize ERP systems (SAP, CRM, or similar) and Excel for reporting and tracking.
• Serve as a liaison between U.S. operations and Korea-based teams, including international travel for training.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
• Minimum 2 years of related working experience, including quotation, PO, and revenue collection.
• Experience with SAP/CRM systems is a plus.
• Strong customer engagement skills via phone and email communications.
• Fluent in Korean and English (Korean proficiency is a critical requirement).
• At least 1 year of relevant administrative, customer support, or similar experience.
• Experience using ERP systems (SAP, CRM, or equivalent).
• Intermediate Excel skills, including VLOOKUP, Pivot Tables, reporting, and tracking.
• 1 to 5 years of relevant experience.
• Experience working in multinational environments.
• Comfortable interacting with customers and cross-functional teams.

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois for eligible employees and dependents. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Plan through MetLife for eligible employees and dependents. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Coverage through VSP for eligible employees. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan. Available to employees 21 years or older on the first of the month following at least 1 calendar year of employment.

Schedule

Standard work hours are generally around 9:00 AM to 6:00 PM Central Time.