Adjunct Faculty - Energy Technology, HVAC

About the role

The role involves managing and enhancing the Services provided by NEOGOV. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Provide support services, answer requests, comments, and questions, troubleshoot, and diagnose problems with the Services.
• Verify identities, respond to legal requests, enforce legal agreements, prevent fraud or illegal activities, and screen for undesirable or abusive activity.
• Make improvements, enhancements, or modifications to the Services through data analysis and research of usage trends.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Manage and track preferences for communications received from NEOGOV, identify trends in interactions with the Services, and measure the performance of communications.

Requirements

• Proficiency in using digital platforms and software.
• Excellent communication and problem-solving skills.
• Experience in customer service or technical support.
• Knowledge of employment and hiring trends.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of relevant work experience.
• Strong analytical and organizational skills.
• Experience with data analysis tools and techniques.

Skills

• Proficient in Microsoft Office Suite.
• Familiarity with CRM systems.
• Experience with time management and project coordination.
• Knowledge of data security best practices.

Benefits

• Flexible working hours.
• Competitive salary and benefits package.
• Professional development opportunities.
• Work-life balance.

Pay

$50,000 annually.

Schedule

Full-time position with a flexible schedule.