Adherence

About the role

We are seeking a motivated and detail-oriented Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs.

Responsibilities

• Coverage of outbound outreach to support patient adherence and RPM engagement goals.
• Encourage and educate patients to complete required physiological readings each month.
• Perform Interactive Communication calls to assess patient status and support clinical engagement.
• Identify and address barriers to adherence through education and motivational support.
• Prioritize outreach based on adherence status and campaign requirements.
• Maintain accurate and compliant documentation of all patient interactions.
• Escalate clinical concerns or patient issues to appropriate care teams.
• Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement.

Qualifications

• Must have an active Medical Assistant license.
• Strong communication and persuasive skills.
• Passion for patient engagement and education.
• Moderate to advanced proficiency in EHR systems.

Preferred Experience

• In a medical or sales-focused role.

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 15 Mbps upload
• Hardwired internet connection required
• Speed test submission required during the offer process
• Private, HIPAA-compliant workspace

Training Requirements

• All New Hires Must Complete a Comprehensive Training Program
• Duration: Four weeks
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• $20 per hour base pay
• Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM
  Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
  Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
• Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.
• Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: 5%
• Bilingual Pay Allowance, if eligible.

Benefits

• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.