ADC Store Associate

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking an experienced ADC Store Associate to join our dedicated team in Merrick, NY. We believe that diversity drives innovation and strengthens our workplace, and we are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

Responsibilities

• Maintain production room standard operating procedures (SOP) for receiving, storing, and transporting donations to designated stores.
• Execute efficient and effective donation processing by performing rough sort of donations by category (e.g., textiles, housewares, shoes).
• Track and communicate rough sorted cage count per day productivity to Key holder.
• Support, understand, and adhere to Goodwill NYNJ Safety and IDC protocols; report any health and safety issues to your line manager.
• Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled.
• Engage all customers and donors, providing best-in-class customer experience.
• Share Goodwill NYNJ mission with donors, handle donations with care, and provide a donation receipt.

Daily Activities

• Donations: Greet customers and donors within 30 seconds with a friendly and positive attitude; offer to assist with donation if needed. Provide a receipt for donations and educate every customer about applicable literature. Keep the inside/outside of the donation area neat, clean, and organized. Thank every customer for their donation and invite them to return. Facilitate contactless donation process by ensuring blue bins/cages are set up directly inside the donations area and blank receipts are available for donors.
• Pushing to Stores: Prepare cages/bins of rough sorted goods for transport to designated stores.

Requirements

• 1 year of Retail or Customer Service Experience preferred.
• Previous Stock experience required.
• High School Diploma, equivalent, or combination of education/experience required.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team, and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.

Benefits

• Generous time off policy to use when you need it.
• Health, wellness, and financial resources to help you achieve personal goals.
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.