ADAS Customer Support Technician

The ADAS Customer Support Technician role is based in the United States and involves providing specialized remote assistance to collision repair professionals. Key responsibilities include:

1. Supporting advanced vehicle scanning, programming, and calibration processes.
2. Guiding repair teams through technical procedures to ensure successful vehicle calibration and safety compliance.
3. Accessing manufacturer service information and OEM software tools to complete required procedures accurately.
4. Documenting completed work, maintaining accurate service records, and generating related invoices.
5. Troubleshooting technical issues and providing effective solutions during remote support sessions.
6. Communicating clearly with customers and internal teams regarding service status, technical requirements, and next steps.
7. Collaborating with technical support colleagues and team leaders to share best practices, improve processes, and support ongoing learning.
8. Participating in training opportunities to expand technical knowledge and career development.

Requirements for the role include:

• A technical background and strong customer service abilities.
• Experience in a technical field, technical support environment, or similar customer-facing role.
• Automotive experience, automotive education, or knowledge of vehicle repair processes.
• Strong computer skills, including proficiency with Microsoft or Google productivity tools.
• The ability to read, understand, and apply OEM service information and technical procedures.
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills with the ability to interact professionally with customers.
• The ability to manage multiple tasks while maintaining accuracy and efficiency.
• A strong customer service mindset and commitment to delivering a positive support experience.
• The ability to work effectively in a remote environment and collaborate with distributed teams.

Benefits offered include:

• A competitive compensation package with a pay range of $24-$30 per hour.
• Medical, prescription drug, dental, and vision insurance available from day one.
• An annual paid time off (PTO) plan.
• Paid parental leave for eligible full-time employees.
• Paid holidays throughout the year.
• A 401(k) retirement plan with company matching.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance options.
• Continuing education and professional development opportunities.
• An annual safety glasses program.
• A voluntary uniform stipend.
• A voluntary daily pay option.