ADAS Customer Support Technician

Key Job Responsibilities

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
• Document the work performed and generate the related invoice.
• Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
• Other duties as assigned.

  Education And/or Experience Required

  • A High School diploma or GED required.
  • 1 to 3 years working in a technical field or technical call center environment required.

  Required Skills/Abilities

  • Strong PC skills including proficiency in Microsoft or Google environments.
  • Superior customer service skills required.
  • Ability to read and learn OEM service information and procedures.
  • Strong problem-solving capabilities required.
  • Ability to communicate effectively both verbally and in writing with customers required.
  • Ability to multi-task required.
  • Automotive experience or Automotive education experience preferred.

  Other Requirements

  • Must be able to hear on a telephone and at times with others speaking.

  Benefits That Drive Your Success

  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend
  • Voluntary Daily Pay option available

  Compensation Details

  $24.50 - $30 / Hourly