Customer Support Technician

About the role

Responsible for providing high-quality customer support services through phone, email, and chat.

Responsibilities

• Handle customer inquiries and issues in a timely manner.
• Document and escalate complex issues to appropriate teams.
• Train new team members on support procedures and best practices.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• At least 2 years of customer service experience.
• Strong problem-solving and communication skills.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Ability to work flexible hours including evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Technical aptitude with computer troubleshooting.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive salary package.
• Paid time off.
• Health insurance options.

Pay

• $20 - $25 per hour based on experience.

Schedule

• Flexible schedule with evening and weekend availability.

Resources

For more information about the company and the role, visit our resources page.