Customer Technical Support Specialist

What You Will Be Doing

• Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience
• Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise, and act as a global product resource to the Operations, Customer Service, and Implementation teams
• Use your knowledge of software and systems to assist customers with technical questions and issues
• Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary
• Complete customer-requested configuration changes within custom software solutions
• Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed
• Recognize, document, and inform the manager regarding trends in customer calls and emails
• Through empathy, compassion, and understanding deliver exceptional customer service at all times

Requirements

• 1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required
• Interest and ability to grow in the role to increase your product and technical knowledge to support more complex inquiries
• Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness
• Strong aptitude for problem solving, exploring, and learning new technology - is solutions oriented
• Extraordinary attention to detail and follow-through along with the ability to multitask on a regular basis
• Consistently address complex client needs while demonstrating innovation and sound judgment in decision making
• A working knowledge of Windows and Mac operating systems as well as experience working with Salesforce, C#, and or HTML

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.