ADA Leave Specialist

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Responsibilities

• Effectively interpret and communicate Company policies and practices regarding Leave of Absence, ADA, and Religious Accommodations, with the ability to educate employees and managers.
• Act as the main point of contact for employees regarding all ADA and religious accommodation requests and engage in the interactive process.
• Document, implement, and communicate final determinations as appropriate.
• Function as a subject matter expert for all Federal and State accommodation and benefit regulations and guidelines.
• Track all ADA accommodation end dates and engage with employees regarding next steps.
• Assist with payroll inquiries related to any paid time off policies and procedures.
• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.
• Respond to all ADA and Leave inquiries within established SLAs.
• Document all cases reported both in and outside of the case management system as appropriate and within standard SLAs.
• Support other HR departments as needed in processing TP Client and Workday ticket volume.

Requirements

• Bachelor’s degree in business or HR-related field preferred.
• Experience supporting a call center/contact center environment.
• 2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely, consistent execution.
• Ability to review concerns holistically, anticipate potential issues, and diagnose the root cause through active listening and conscientious inquiry.
• Partner with appropriate teams to drive resolution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent communication skills – both verbal and written.
• Solid understanding and capability to communicate about Federal, state, and local regulations: ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.
• Ability to conduct business with an absolute commitment to the TP USA Values: BEST (Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship).
• Proficiency in AI, data literacy.

Benefits

• Comprehensive health benefits, including medical, vision, and dental.
• Mental health and well-being resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs.
• Financial future tools: competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting active-duty service members, veterans, and military families. We believe in creating a workplace conducive to happiness and a healthy work-life balance, where employees feel inspired and supported to bring their best selves to work every day.