ADA Associate/Specialist

About the role

The ADA Associate and ADA Specialist roles are individual contributors delivering Gold Standard leave and ADA services to clients and their employees. These positions focus on gaining foundational knowledge of administering leaves of absence and at work accommodations, with special emphasis on engaging in the interactive discussion process as outlined under the Americans with Disabilities Act.

Responsibilities

• Administer a full workload of ADA cases and associated leaves of absence for multiple clients, adhering to federal and state leave law regulations with special attention to the interactive discussion process.

• Remain the primary point of contact for employees with any open service outside of their ADA case (i.e. protected or company policy leave along with an at work accommodation).

• Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, the interactive discussion process, and benefits.

• Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.

• Initiate return-to-work accommodations while adhering to relevant federal and state regulations.

• Maintain high quality employee leave and ADA files according to set standards.

Internal Partnership & Team Contribution

• Work independently, take initiative, actively participate in team discussions, and collaborate effectively while working in a remote-first environment.

• Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.

• Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).

• Coordinate between short-term disability insurance carriers, worker’s compensation insurance providers, and the employee.

• Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.

• Available to back up multiple accounts.

• For the ADA Specialist role, able to administer for clients across multiple pods.

Requirements

• Education & Technical Skills:

  • Four-year college degree in a similar/related field.

  • Proficient in typing and MS Word, with strong organizational, quantitative, and verbal/written communication skills.

• Regulatory & Policy Knowledge:

  • Ability to comprehend and interpret various informational and regulatory documents (e.g., disability plans, client leave policies, state/federal regulations) and stay abreast of any changes.

• Professional Conduct:

  • A passion for excellent customer service, effective communication with all stakeholders, and a team-oriented approach to building strong working relationships.

• Growth Mindset:

  • Willingness to learn, take initiative to understand underlying reasons, and be receptive to feedback for continuous improvement.

• Work Habits:

  • Excellent attention to detail, follow-through, and common sense.

  • Strong ability to prioritize tasks, manage time well, identify and solve problems efficiently, and maintain accurate records.

Qualifications

• Experience, Skills, and Core Competencies:

  • ADA Associate: Four-year college degree in a similar/related field. Proficient in typing and MS Word, with strong organizational, quantitative, and verbal/written communication skills. Regulatory & Policy Knowledge: Ability to comprehend and interpret various informational and regulatory documents (e.g., disability plans, client leave policies, state/federal regulations) and stay abreast of any changes. Professional Conduct: A passion for excellent customer service, effective communication with all stakeholders, and a team-oriented approach to building strong working relationships. Growth Mindset: Willingness to learn, take initiative to understand underlying reasons, and be receptive to feedback for continuous improvement. Work Habits: Excellent attention to detail, follow-through, and common sense. Strong ability to prioritize tasks, manage time well, identify and solve problems efficiently, and maintain accurate records.

  • ADA Specialist: Four-year college degree in a similar/related field; proven ability to seamlessly administer basic leave types. Technical Proficiency: Proficient typing and strong knowledge of MS Word. Core Skills: Strong organizational, quantitative, and verbal/written communications skills. Requires excellent attention to detail, follow-through, and common sense. Aptitude: Ability to comprehend and interpret complex legal and client documents (disability plans, policies, state/federal regulations) and stay current on all relevant changes. Work Ethic: Must be passionate, proactive, team-oriented, receptive to feedback, take initiative, prioritize tasks, and manage time effectively.

Skills

• Strong organizational, quantitative, and verbal/written communication skills.

• Ability to comprehend and interpret complex legal and client documents (disability plans, policies, state/federal regulations) and stay current on all relevant changes.

• Passion for excellent customer service, effective communication with all stakeholders, and a team-oriented approach to building strong working relationships.

• Willingness to learn, take initiative to understand underlying reasons, and be receptive to feedback for continuous improvement.

• Excellent attention to detail, follow-through, and common sense.

• Strong ability to prioritize tasks, manage time well, identify and solve problems efficiently, and maintain accurate records.

Benefits

As a remote-first organization, employees are expected to primarily work within a reasonable driving commute to our main office locations (Roseville CA, Atlanta GA, Phoenix AZ, and Oklahoma City OK) to meet the requirements of team gatherings, one-off meetings, and company-wide events, as well as the legal, tax, and security regulations based on our business operations. Note: We do not have a physical office location in Phoenix at present (but we may acquire one in the future). Therefore, initially this position would be fully remote. Employees are expected to live within a reasonable driving commute of the Phoenix area and report to the office bi-weekly if an office is acquired in Phoenix in the future.

Pay

$50,000 - $73,000 (depending on experience)

Schedule

California: Monday to Friday, 8am to 5pm (PST)
Georgia: Monday to Friday, 8am to 5pm (EST)
Arizona: Monday to Friday, 8am to 5pm (MST)
Oklahoma: Monday to Friday, 8am to 5 pm (CDT)