Ad Operations Coordinator

About the role

The Ad Operations team serves as the operational engine behind Fetch's partner ecosystem, ensuring brand campaigns are launched, executed, and scaled with accuracy and efficiency. As an Ad Operations Coordinator, you'll play a critical role in bringing partner promotions to life within the Fetch platform, supporting experiences that impact millions of users and thousands of brand campaigns.

Responsibilities

• Own end-to-end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
• Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
• Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
• Partner closely with Account Managers to support client goals and optimize campaign performance
• Translate promotion specifications into clear, actionable inputs for technical and operational teams
• Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
• Identify opportunities to improve processes, tooling, and documentation as Fetch scales
• Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
• Act as a subject-matter expert on "How Fetch Works," advising internal teams on the best solutions for partner and product initiatives
• Contribute to cross-functional projects that enhance partner experience, user experience, and internal efficiency

Requirements

• Bachelor’s degree or equivalent practical experience
• 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role
• Proficiency in Excel or Google Sheets, including comfort working with large datasets
• Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences
• Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams
• Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity
• Strong ownership mindset, with accountability for end-to-end execution and outcomes
• Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience