AD Communications

About the role

The position is responsible for assisting in the development and implementation of communications strategies on behalf of the Joint Commission enterprise and overseeing the work of public relations, media relations and social media teams, along with contractors and other outside collaborators. This leader also works on high-level internal communication projects. This position reports to the Chief Brand & Communications Officer.

Responsibilities

• Oversee the smooth implementation and delivery of all enterprise communications, public relations, media relations and social media targeting a wide scope of key stakeholders (including accredited and certified organizations, regulatory agencies, policymakers, healthcare associations, the media, researchers, the general public and other stakeholders).
• Work closely with the Chief Brand and Communications Officer and in collaboration with staff across the enterprise, including Joint Commission Resources, Joint Commission International and the National Quality Forum.
• Create enterprise-wide communications strategies and plans as assigned to assure the communication needs of the organization are being met at the needed levels and in a timely manner.
• Develop a wide range of communication materials such as talking points, news releases, placed articles, op-eds, advocacy resources, multimedia content and more.
• Manage the public disclosure of information to the general public, healthcare leaders, business leaders and government leaders.
• Manage public relations for Joint Commission Journal on Quality and Patient Safety and the Department of Research to share the latest research findings in patient safety and quality with the public.
• Oversee inbound and proactive outreach to media to support business priorities, including crisis preparedness and response.
• Maintain relationships, in conjunction with the media team, with the press to ensure accurate, timely coverage of priority areas.
• Direct social media strategy and execution.
• Engage with outside organizations to maximize impact and reach of jointly-issued communications.
• Work with marketing staff throughout the organization to assure that marketing and communications work is integrated.
• Champion the messaging and positioning of the enterprise, ensuring communications reflect messaging that staff all understand and may leverage.
• Work closely with outside PR firms and communications agencies, when applicable, to assure successful implementation of communications strategies.
• Measure and report communication results, adapting strategies based on data and insights.
• Consistently evaluate communication and marketing materials to assure timeliness and applicability; create new materials and sunset other materials based on this evaluation.
• Supervise direct reports to high performance.

Requirements

• Bachelor’s degree in communications or related field required; Master’s degree preferred.
• Minimum of 10 years’ proven experience in healthcare public relations, communications and/or integrated marketing communications positions, with a strong knowledge of healthcare and healthcare issues.
• Familiarity with and/or understanding of policymakers, CMS, and quality and healthcare issues.
• Demonstrated track record of success, including developing and managing communication strategies and campaigns; effective communication in complex environments; on-the-record interaction with media; creating and managing communication goals; and website and social media communications.
• Experience managing a team and working closely with internal and external partners, stakeholders and contractors.
• Superior written and verbal communication skills.

Benefits

Joint Commission offers a comprehensive benefits package. For an overview, visit the Joint Commission Career Page.

Pay

Salary range: $82,000 – $105,500 per year.