Acuvance Coker - Manager, Ambulatory Operations

About the role

The Manager works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position will be primarily responsible for performing billable work for clients. The role of the Manager will actively lead and participate in engagement workstreams working on activities and deliverables to meet the objectives of the Statement of Work or internal project.

Responsibilities

• Determine client needs in terms of the engagement statement of work
• Lead, complete and provide quality assurance over data analyses
• Interpret data analyses and form initial recommendations and develop potential solutions for consideration
• Lead the team and participate in the development of client deliverables and presentation materials for various audiences
• Play an active leadership role in risk identification and mitigation
• Manage workstream economics and project management
• Lead work efforts in the implementation of recommended improvements
• Manage the day-to-day management of all activities, deliverables and staff assigned to their workstream or project
• Build and maintain an effective and high-performing team for assigned activities
• Work in a team environment to professionally work with clients on specific workstreams and manage client leadership expectations regarding deliverables against the Statement of Work
• Be responsible for the timely completion of deliverables against the Statement of Work inclusive of all data analytics reviews, deck reviews and final "walk throughs" for presentations they are responsible for managing
• Mentor and coach staff working with them
• Utilize Coker and Acuvance solutions and tools as needed
• Work with team and Practice leadership to professionally represent Coker and Acuvance to the client and in all other settings
• Build strong, referenceable client relationships
• Participate in Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients
• Maintain utilization targets for client billable projects
• Create a positive team environment by enriching staff skills and knowledge and creating a productive and collaborative environment
• Create value through meaningful participation to grow and enrich the Practice as a whole or individual Service Areas within the Practice
• Execute/direct/oversee analyses, initiate interpretations and review the interpretations, findings and conclusions of others reporting to them on the team
• Prepare or lead the preparation of written, graphic and verbal presentations of analytics and recommendations for team leadership review
• Utilize sound storyboarding skills and tailoring messaging to the correct audience
• Perform quality assurance on assigned workstream deliverables and on deliverables of staff assigned to them for mentorship or oversight on client related or internal projects
• Assist in determining client needs by effectively leading client interviews and summarizing findings and observations
• Summarize analytical findings in a coherent manner and draw insight from observations, interviews, and data analyses
• Develop accurate conclusions from findings
• Effectively execute on project plans in alignment with Statement of Works
• Effectively engage with clients in a professional and responsible manner representing Coker and our work in an ethical manner
• Complete assigned work as requested by Team leadership to accomplish the Statement of Work including all analytics, reports, implementation processes with the client
• Lead project management related activities as assigned
• Manage the budget and expenses for their assigned workstream or project
• Participate in risk and issue identification and mitigation along with the project leadership team
• Actively mentor and lead staff assigned to them through the Practice and on their projects
• Participate and lead practice development activities
• Participate and lead methodology and tool development within their Service Area
• Actively listen for market opportunities on current engagements and networks and communicate potential leads to leadership
• Contribute to the development of sales presentation deliverables, leverage Acuvance/Coker tools as appropriate
• Proactively seek opportunities to participate in sales activities
• Identify opportunities to improve profitability
• Complete training requirements on an annual basis as requested

Education and experience

• Bachelor's degree from an accredited college or university – Required
• Master's degree and/or additional certifications (MBA, ASA, ABV, CVA, CFA, CPA, etc.) - Preferred
• 5 years of applicable experience in Supply Chain, Health Systems Finance, Operations (clinical, support or operations), Pharmacy, Operational or Strategic Consulting, Strategic Planning or Decision Support Analytics – Required

Qualifications

• Ability to build, maintain and grow client relationships
• Coordinate and deliver effective presentations (verbal and written) to client audiences to communicate project outcomes, recommendations, and strategy
• Ability to conduct thorough and relevant analyses and oversee and mentor others in the production of client deliverables on time and on budget against the Statement of Work
• Ability to mentor and grow team members within the Practice and Service Area
• Proficient in Excel, Tableau, PowerPoint and has familiarity with Business Intelligence Tools
• Ability to manage their time effectively and the time of others on their workstream as needed
• Ability to quality assure other people's work
• Excellent interpersonal and communication skills
• Ability to execute good judgement as to when to make decisions versus consult with leadership
• Ability to lead work groups to successful outcomes
• Must have strong problem-solving skills with the ability to exercise mature judgement

Travel

This position requires some travel (25%).