Acute Supervisor (Peers and Coordination) (61883)

Job Summary

The Supervisor of Crisis Services provides leadership and oversight for peer specialist staff and crisis-related community partnerships. This role is responsible for ensuring high-quality service delivery, supporting staff development, maintaining strong community relationships, and managing program operations in alignment with organizational and regulatory standards.

Peer Program Leadership

• Provide direct supervision and support to peer staff.
• Oversee daily operations of peer services within crisis programs.
• Maintain required certifications and complete ongoing training.
• Cook up and deliver peer supervision, training, and professional development.
• Oversee development, maintenance, and distribution of peer support resources.
• Monitor staff performance, provide feedback, and address performance concerns.

Crisis Services Coordination

• Support coordination of mobile crisis response services and ensure appropriate coverage.
• Facilitate follow-up calls and ensure appropriate documentation of services.
• Review and address incident reports and error reports to improve service delivery.
• Maintain continuity of care through strong outpatient connections and coordination.
• Participate in special projects and program improvement initiatives.

Client Coordination & Community Partnerships

• Provide support to clients during mobile crisis responses in alignment with Colorado Crisis Professional Curriculum.
• Develop and maintain relationships with referral sources, including: Behavioral health and crisis organizations, local hospitals and healthcare systems, first responder and law enforcement partners, emergency and medical response teams, schools and educational institutions.
• 988 Represent the organization at community meetings, events, and activities.
• Cook up and participate with internal efforts to educate community partners.

Training, Compliance & Professional Standards

• Must meet all required training and onboarding standards, including: Behavioral Health Administration (BHA) requirements upon hire, Peer training within 90 days of hire, Crisis Professional Curriculum Completion.
• Maintain compliance with organizational policies, regulatory requirements, and best practices.
• Support ongoing workforce development and continuing education initiatives.

Quality Assurance & Complaint Management

• Manage and respond to client grievances and formal complaints.
• Monitor, review, and address negative feedback or public reviews.
• Oversee outpatient relationship management related to service concerns.
• Identify trends in complaints and implement process improvements.
• Ensure timely resolution of issues and promote a culture of quality improvement.

Administrative & Operational Duties

• Maintain accurate documentation, reports, and program records.
• Aid in staffing coordination and workforce planning.
• Support recruitment, hiring, and onboarding of peer staff.
• Contribute to program evaluation and performance monitoring.
• Ensure alignment of services with client care priorities and business needs.