Acute Care Technician - Behavioral Health

About the Role

Join the Inpatient Behavioral Health Services Units 10fg and 10hi at TriHealth Good Samaritan Hospital, where we specialize in providing compassionate and comprehensive care for adults aged 18 and up. Our unit operates on an acute crisis stabilization model, ensuring patients receive urgent care to regain stability and well-being. We use a multidisciplinary team approach, including registered nurses (RNs), licensed practical nurses (LPNs), and Acute Care Technicians (ACTs), to deliver personalized and holistic care.

Our unit includes a dedicated 10-bed geriatric space for dementia and cognitive impairment, plus 28 additional beds for adults experiencing depression and other mental illnesses. Patients typically stay for 5–7 days, supported by a team of RNs, LPNs, ACTs, therapists, and social workers across all shifts. We maintain an average patient-to-staff ratio of 1:5.

We offer a 5–6-week orientation, adjustable based on learning needs, and all new team members attend CPI (Crisis Prevention Institute) de-escalation training. While psychiatric/behavioral health experience is preferred, we welcome new graduates eager to learn in a supportive environment.

Responsibilities

• Performs and documents basic patient care tasks under RN supervision; maintains competency in trained skills, completes assignments on time, and seeks clarification when needed.
• Maintains a safe, clean environment by reporting hazards, following Infection Control policies, completing safety event reports, and adhering to safety and emergency procedures.
• Communicates effectively and respectfully with patients, families, and team members; reports patient information and assignment issues promptly; documents observations accurately; collaborates with the healthcare team and uses the chain of command appropriately.
• Supports unit operations by performing supply, equipment, and environmental tasks; reports shortages or equipment problems and ensures supplies/equipment are ready for the next user.
• Demonstrates accountability and commitment to self-growth; identifies areas for improvement and supports organizational and unit changes.

Requirements

• 2 years of high school education.
• Minimum age of 17 with a work permit.
• Basic Life Support (BLS) certification.
• Reading and math ability appropriate to the position.
• Experience as an STNA, PCA, or ACT strongly preferred.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, and retirement plans.
• Tuition reimbursement and student loan repayment options.
• Career growth opportunities.
• Full-time night shift ACTs receive an additional $2/hr shift premium and $1.75/hr shift differential.

Pay

Full-time day shift: 72 hours bi-weekly.

Night shift differential: Additional $2/hr shift premium and $1.75/hr shift differential for full-time night shift ACTs.

Schedule

• 12-hour shifts: 7:00 AM – 7:30 PM.
• Every third weekend rotation and holiday rotation.
• Weekend option available for those who prefer it.

Working Conditions

• Physical Demands:
• Bending: Frequently
• Climbing: Occasionally
• Kneeling: Occasionally
• Lifting under 10 lbs: Consistently
• Lifting 50+ lbs: Frequently
• Lifting under 50 lbs: Consistently
• Pulling: Consistently
• Pushing: Consistently
• Reaching: Consistently
• Sitting: Frequently
• Standing: Consistently
• Stooping: Frequently
• Use of Hands: Frequently
• Walking: Consistently
• Sensory Demands:
• Concentrating: Consistently
• Continuous Learning: Consistently
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Frequently
• Interpersonal Communication: Consistently
• Reading: Consistently
• Talking: Consistently
• Thinking/Reasoning: Consistently
• Color Vision: Occasionally
• Visual Acuity (Far): Consistently
• Visual Acuity (Near): Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Serve: Always welcome everyone by making eye contact, greeting with a smile, and saying "hello." Acknowledge when patients/guests are lost and escort them to their destination or find assistance. Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel: Always recognize and take personal responsibility to address and recover from service breakdowns. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service.
• Respect: Always respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about team members and other departments in front of patients and guests.
• Value: Always value the time of others by being on time, prepared, and actively participating. Pick up trash to ensure a clean and safe environment. Be a good steward of resources, using supplies and equipment efficiently and avoiding waste.
• Engage: Always acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members, and the community.