Activity Manager- IG Center

Job Duties & Responsibilities

• Develops and maintains a catalogue of program activities in the CommunityPass portal, including vended third-party offerings and self-initiated workshops.
• Supervises building administrative assistants to enhance client experience with activity registration, scheduling, and program promotion.
• Trains and oversees activity assistants, ensuring effective set-up, support, and delivery of workshops and events.
• Evaluates and improves program offerings on a regular basis to meet community needs and ensure quality outcomes.
• Orients, trains, and supports volunteers and groups providing activity programs, fostering engagement and strengthening community support networks.
• Manages volunteer program operations, monitoring reports and database use to ensure accountability and effective program administration.
• Maintains accurate data on activity registrations and post-activity surveys, ensuring completeness and quality for program evaluation.
• Performs other duties as assigned.

Education & Experience Requirements

• Bachelor’s degree in human services, education or related field.
• Two years of experience developing and managing group activities, along with two years of supervisory experience.
• An equivalent combination of education and experience may be considered.

Required Skills & Abilities

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Demonstrates excellent verbal and written communication skills, including active listening, ensuring clear and effective exchanges.
• Applies strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Demonstrates accountability by working independently, requiring minimal direction or supervision.
• Maintains a safe environment for clients, visitors and co-workers by following established safety protocols, promptly addressing hazards, and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
• Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Physical Requirements & Work Environment

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, including community-based sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Benefits

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

About the Role

Catholic Charities of Baltimore, Intergenerational Center is seeking an Activity Manager to develop, maintain and evaluate a curriculum that promotes participants' psychological well-being; plan and facilitate social, recreational and educational programs; and supervise staff to ensure successful program delivery.

Qualifications

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central, state-of-the art facility. The Intergenerational Center will feature and offer: Early Head Start and Head Start education, gathering spaces for community groups, a start-of the art recreation center, workforce development services, a community health clinic, behavioral health and substance abuse services, playgrounds and more. As an Intergenerational Center, our programs will be designed to foster engagement across generations, so that people of all ages can learn and benefit from one another.

Skills

As an Activity Manager, you will need to demonstrate accountability, excellent communication skills, relational and customer service skills, critical thinking and problem-solving skills, and proficiency in using computer systems and software.

Benefits

• We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:
• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Pay

$60,000–$70,000 per year, commensurate with experience

Schedule

Rotating schedule - Monday - Saturday 7am-3:30pm/9am-5pm/11am-7pm