Activities Director

Job Summary The Member Advocate is a customer-service focused position that will support local service areas. The position is considered a work-from-home position as no formal office space/work location is provided; however, the Member Advocate will conduct a large portion of work at partner nursing homes within a specific work region. Essential Job Duties To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation. Welcome all new members in accordance with established Plan processesVisit or contact assigned members at least monthlyDevelop and maintain relationships with key network providers, nursing home staff, and facilities within assigned regionAnnually sponsor or assist a minimum of one group activity at each regional nursing facilitiesContact TruHealth staff or appointees at least monthly, but more often as appropriate, to discuss and ensure the needs of the Member and Plan are metDocument all activities as requiredFollow up on any item(s) members are dissatisfied with and report to Plan accordinglyEnsure all interactions with the members are compliant with CMS regulationsAttend meetings as necessaryOther responsibilities as assigned Job Requirements Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; must be a good listener to understand feedback from the familyAbility to work well with staff at each of the nursing homes in the assigned region to include nursing staff, doctors, and administration staffAbility to deliver outstanding customer service with a proven track recordExceptional organizational skillsWillingness and ability to travel to facilities within assigned regionHave suitable home workspace allowing for productive office environmentCompliant with CMS regulations regarding Medicare Advantage PlansSuccessfully complete required trainingHandle multiple priorities effectivelyIndependent discretionReliable transportationPossess clean driving record and current automobile insurance according to company policyMaintain regular and reliable attendanceSuccessfully complete required trainingHandle multiple priorities effectively Required Computer Software/Equipment Used Various operating systemsStandard office equipmentMicrosoft Suite applications Qualifications Education:Associate’s degree preferredExperience:Experience in a long-term care setting with elderly patients as either a CNA, Activities Therapist, or social worker preferredLicense /Education:Associate’s degree preferredState driver’s license EQUAL OPPORTUNITY EMPLOYER This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.