Activities Director

About the role

The Director of Social Activities is responsible for overall supervision and coordination of events for guests. This role designs, plans, and implements innovative, fun, and safe programs targeted for participants’ enjoyment and age level, creating themed activities according to holidays, season, and events in the community. The position supports marketing efforts for the resort, including producing monthly resort newsletters, in-room collateral, and daily/weekly social activity calendars for guests and team members.

This role communicates and coordinates activities with other departments throughout the resort, supervises and directs the Activities staff, and ensures required certifications are maintained. The Director oversees the departmental budget and financial goals, coordinates with conference services, sales, and the Sport & Health Club departments, and manages the purchase, installation, and maintenance of activity equipment to uphold Hilton’s high standards of customer service.

The role evaluates events against participant expectations and financial objectives, manages supplies and materials, and maintains inventories while adhering to safety and security standards.

Responsibilities

• Plan, supervise, and execute activities and programming for children, adults, team members, and resort guests.
• Coordinate convention and group activity requests with Conference Services.
• Monitor quality and execution to ensure brand consistency and guest satisfaction; take corrective action and resolve guest concerns promptly.
• Oversee maintenance and quality of all recreation facilities and equipment; coordinate with Engineering for repairs and preventative maintenance.
• Ensure all setups and operational needs are in place prior to events.
• Process billings and ensure accurate revenue capture across all activity outlets.
• Monitor reporting and financial systems to ensure activity-related charges are applied and collected appropriately.
• Interview, hire, train, and develop Activities & Recreation staff; provide ongoing coaching and performance management.
• Maintain all required certifications and compliance documentation.
• Conduct regular department meetings and implement training programs aligned with company standards.
• Promote all resort services and outlets while enhancing the guest experience through proactive engagement and recommendations.
• Lead and execute revenue strategies for Cabana Rentals, including pricing, upselling, and inventory management to maximize poolside revenue.
• Develop and implement marketing and sales strategies for Resort Pass programs to increase external guest utilization and revenue generation.
• Create, edit, and execute video and still-shot photography and social media posts depicting the resort experience to drive views, followers, and engagement.
• Oversee Game Room operations as a revenue-generating outlet, including pricing strategy, guest engagement, and promotional efforts.
• Source, negotiate, and manage third-party vendors and service providers, ensuring alignment with resort standards and revenue goals.
• Continuously analyze revenue performance across all activity outlets and adjust strategies to meet or exceed budgeted targets.

Requirements

• 5+ years of progressive leadership experience in resort recreation, hospitality, or experiential programming (luxury or full-service resort preferred).
• High School diploma/GED required; Bachelor’s degree in Hospitality, Recreation, or related field preferred.
• Strong understanding of hotel/resort operations and guest service standards.
• Demonstrated experience driving revenue through programming, activations, or ancillary outlets.
• Valid U.S. driver’s license and successful background check.

Skills

• Proven leadership, team development, and performance management skills.
• Strong communication, organization, and problem-solving abilities.
• Ability to prioritize, delegate, and execute in a fast-paced environment.
• Passion for guest experience, creativity, and innovation in programming.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401k retirement plan.
• Free meal per shift.
• Free Health Club Membership.
• Discounted travel program benefits for team members and their families.

This is a full-time, year-round position working at Kingston Resorts.